If you’re exploring SMS platforms for business communication, you may find what you’re looking for in TrueDialog. This review cuts straight to what matters: deciphering the features, understanding the costs, and evaluating the platform’s performance. How does TrueDialog facilitate effective customer engagement and scalability? This article will guide business owners through the critical insights they should consider when choosing an SMS platform.

Key Takeaways

  • TrueDialog is a versatile SMS texting platform offering mass text messaging and personalized two-way communication, with features like CRM integration, direct carrier connections, and industry-specific solutions for businesses including Fortune 500 companies and higher education institutions.
  • The platform ensures enterprise-grade reliability and security with a 99.9% uptime, a fully documented SMS API for easy integration, and mobile apps for Android and iOS to manage campaigns on the go.
  • The company emphasizes personalized customer engagement with features such as team-based SMS conversations within contact centers, quick response capabilities to customer inquiries with unified messaging threads, and flexible pricing to accommodate varying business needs.

Overview of Service Offerings

TrueDialog Review

TrueDialog distinguishes itself from other solutions as a comprehensive SMS texting platform for businesses of all sizes. It seamlessly blends mass text messaging with personalized two-way texting dialogs. Over a decade of reliable service has earned it a Five-Star rating from its users.

The platform’s backbone is its direct carrier connections and an ISO 9001 cloud database, which helps maintain uninterrupted customer service. Such an infrastructure guarantees the robust uptime required for seamless, uninterrupted customer service and communication. The company’s advanced messaging options offer remarkable flexibility, using both Short Codes and 10DLC for diverse messaging strategies.

A distinctive feature of the service is the effortless switch from mass texting to personalized customer service through individualized customer conversations, thereby boosting customer engagement.

TrueDialog Reviews Cover Groundbreaking Innovations

TrueDialog integrates a comprehensive array of advanced pre-built features. Its mass text messaging feature utilizes short codes to deliver messages promptly without being flagged as spam. This feature complements the platform’s capability for personalized one-on-one conversations, effectively addressing customer inquiries.

Another key feature is their CRM integration, which improves contact management efficiency by allowing the management of text campaigns directly within CRM systems. Moreover, the platform’s native scheduling engine supports campaign planning. This, combined with Cross-Code technology, facilitates a seamless blend of mass marketing and one-on-one conversations.

Industries Served

The platform’s clientele showcases their versatility. The platform serves a wide range of industries such as:

  • Higher education
  • Financial services
  • Retail
  • Healthcare
  • and more

Its adoption by numerous Fortune 500 companies, major universities, and non-profits stands as a testament to its adaptability.

TrueDialog has even developed SMS solutions specifically for higher education, addressing unique communication challenges faced by colleges and universities.

Enterprise-Grade Solutions

Designed for scalability, TrueDialog offers enterprise-grade solutions. Whether you run a small business or a large enterprise, the SMS feature can accommodate your needs. The platform’s 99.9% uptime, backed by an ISO 9001 cloud database, ensures consistent and reliable service delivery.

They also prioritize security in their enterprise-grade solutions. Its SMS API is hosted on the highly secure Microsoft Azure Cloud, providing confidence in data security to enterprise clients. Additionally, the company enhances deliverability by establishing direct carrier connections, reducing potential points of failure and dependency on third-party carriers.

Fully Documented SMS API

The fully documented SMS API constitutes a significant part of TrueDialog’s enterprise-grade solutions. This feature enables seamless integration with other platforms and systems, easing connectivity for various applications. The comprehensive suite of features in the API is designed to help developers code less while accelerating development.

A testament to the efficiency of TrueDialog’s SMS API is its ability to deliver mass text messages using a single API call. This feature enables millions of messages to be sent with remarkable speed while causing less bandwidth strain in comparison to methods requiring multiple calls.

Getting started is easy, and most of your API answers plus useful implementation tips can be found in the documentation here. Users can authenticate and begin utilizing the SMS API by registering for the service and accessing user information through features like ‘Get Current User Info’.

Postman is the perfect environment for integrating the TrueDialog API and again, the company has made it easy by providing download links to Postman collection files, plus step-by-step instructions for developers so they can access TrueDialog API library from within the Postman application.

Personalized Customer Engagement

TrueDialog Review

The company places great emphasis on personalized customer engagement. The platform features built-in two-way texting that enables seamless, scaled conversations with customers, without reliance on older technologies. This, combined with mobile app support, allows personalized interactions across various devices.

TrueDialog offers the following features:

  • Mix of mass texting and one-on-one conversations for tailored messaging experiences, including personalized messaging solutions
  • Efficient management of individual customer interactions
  • Enhanced and personalized service

Contact Center SMS Feature

The Contact Center SMS Feature is a revolutionary tool. It enables a team-based approach to SMS conversations, allowing multiple agents to participate in the same text dialog with customers.

Administrative controls allow directors and managers to oversee agent responses, access levels, and response times, empowering efficient management of contact center communications. In addition, the company’s mobile apps enhance agent responsiveness with push notifications that prompt agents when new messages arrive, ensuring that customer inquiries are always addressed promptly.

Answering Customer Questions

In today’s fast-paced digital landscape, customers have come to expect instant responses to their inquiries. With the prevalence of smartphones and messaging apps, the demand for real-time communication has become more pronounced than ever before. This shift in consumer behavior underscores the importance of businesses being able to promptly address customer queries to maintain satisfaction and loyalty.

Recognizing the significance of this real-time communication dynamic, TrueDialog has developed features to cater to these evolving customer expectations. By offering seamless two-way messaging capabilities, the SMS service enables businesses to provide quick and personalized responses to customer inquiries. This functionality allows businesses to engage with customers in real time, addressing their concerns or questions promptly and efficiently.

Moreover, their unified threads for different message types contribute to enhancing efficiency in customer service operations. By consolidating various message types into a single conversation thread, agents can access relevant information and provide more satisfactory resolutions to customer inquiries. This streamlined approach not only saves time but also ensures consistency and coherence throughout customer interactions.

Additionally, the business’ innovative ‘Cross-Code’ technology plays a pivotal role in facilitating seamless communication between customers and support teams. By converging short code and long code messages into a single conversation thread, the company simplifies the entire interaction process, eliminating potential confusion and enhancing the overall customer experience.

In essence, the organization’s commitment to providing efficient and personalized communication solutions aligns with the contemporary expectation for real-time responsiveness in customer service. By leveraging these features, businesses can meet and exceed customer expectations, fostering stronger relationships and driving greater satisfaction and loyalty.

Pricing and Packages

To cater to diverse business requirements, TrueDialog provides flexible pricing options, such as volume-based pricing schemes. This allows businesses to choose the plan that best suits their budget and messaging volume.

Monthly plans with an annual commitment offer a range of options for businesses of all sizes, including enterprise businesses. For higher-volume users, enterprise volume pricing offers competitive rates, enhancing affordability through the company’s direct carrier connections.

SMS messages have separate pricing, which begins at $0.007 per message and decreases with volume. Short Code messaging services, also known as short code messages, have a separate pricing structure, starting at $0.007 per message for the first 500K messages and reducing for volumes over 75 million messages.

Integrations, Compliance, and Compatibility

TrueDialog is designed for seamless integration with other platforms. It integrates natively with CRM systems including Salesforce, Microsoft Dynamics, and HubSpot, allowing businesses to manage text message campaigns and enable seamless texting capabilities directly within these systems.

Ensuring compliance is essential, and should be maintained as a fundamental aspect of every texting solution. You are at a much higher risk when using external apps, as third-party tools don’t offer truly native integration with platforms like Salesforce, HubSpot, or MS Dynamics. Instead, they resort to using their own servers for transferring data.

The company’s partnership with marketing automation platforms such as HubSpot and Eloqua empowers users to perform 2-way messaging and handle bulk text campaigns without leaving their marketing dashboard.

User Reviews and Testimonials

User testimonials provide valuable insights into this platform’s capabilities. Here are some testimonials from current users:

  • Jennifer D., a Director of Talent Acquisition in Hospital & Health Care, appreciates its affordability, ease of use, and customer support.
  • Matthew G., a VP in Facilities Services, finds the service’s setup straightforward and the platform user-friendly.
  • John G., an IT Director in Higher Education, also finds TrueDialog’s setup straightforward and the platform user-friendly.

Not only is the SMS service easy to use, but it also provides exceptional customer service. Here are some testimonials from satisfied customers:

  • Scott K., a Co-founder in the Oil & Energy industry, highlighted the exceptional customer service from setup onwards.
  • Will B., an Owner in the Oil & Energy industry, also praised the company’s customer service.
  • Reynold M., a CEO, recommends TrueDialog for the exemplary support provided alongside its quick and easy-to-use SMS/MMS services.

The organization’s comprehensive feature set and efficiency in communication have also led to increased sales for several businesses. Administrators and Marketing Directors, like Bruno B. and Bryan H., commend the organization for keeping track of customer conversations and its near-instant message delivery. Rob F., a CMO, and John M., a V.P. of Marketing, note the comprehensive feature set and efficiency in communication leading to increased sales.

Tips for Getting the Most Out of the Service

To ensure optimal use of TrueDialog and maximize the effectiveness of your text messaging campaigns, it’s crucial to strike the right balance in message frequency. While text messaging can be a powerful tool for engagement, bombarding your audience with excessive messages can lead to fatigue and result in unnecessary opt-outs. It’s essential to carefully consider the timing and frequency of your messages to avoid overwhelming your audience and maintain their interest and engagement.

Moreover, the content of your SMS text messages plays a significant role in capturing the attention of your audience. With the limited space available in text messages, it’s essential to craft concise and captivating messages that deliver your intended message as effectively as possible. Focus on conveying key information succinctly while also incorporating elements that spark interest and encourage action. By keeping your messages concise and engaging, you can maximize the impact of your communication and enhance engagement with your audience.

Furthermore, compliance with state and federal regulations is paramount when using text messaging for customer communication. It’s essential to adhere to all relevant regulations to ensure that your messaging practices are legal and ethical. Respecting these regulations not only helps maintain the trust that customers place in your brand, but also protects your business from potential legal consequences.

Additionally, leveraging the organization’s bulk SMS capabilities can streamline your text messaging campaigns and improve efficiency. Whether you’re sending marketing messages, alerts, or internal communications, bulk SMS allows you to reach large groups of recipients quickly and effectively. By utilizing bulk SMS capabilities, you can manage your text messaging campaigns more efficiently, save time and resources, and maximize the reach and impact of your messages.

In summary, when using TrueDialog for text messaging campaigns, it’s essential to consider factors such as message frequency, content, compliance with regulations, and leveraging bulk SMS capabilities. By carefully managing these aspects of your text messaging strategy, you can optimize the effectiveness of your campaigns and enhance engagement with your audience.


To wrap up, TrueDialog stands out as a reliable, scalable, and secure SMS texting platform, offering a unique blend of mass text messaging and personalized two-way texting. Its enterprise-grade solutions, comprehensive feature set, flexible pricing options, and seamless integrations make it a top choice for businesses of all sizes. Whether you are a small business, a large enterprise, or somewhere in-between, the organization offers solutions that scale with your needs and help you effectively engage with your customers.

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